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Shop Location-  Indianapolis, Indiana

Shift/Schedule- Monday - Friday: 7am-3:30pm Weekends off

Salaried position paid weekly! Opportunity to be promoted after training.

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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2020/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation-Underscoring-Diversity-Initiatives/default.aspx) ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2020/Fortune-Magazine-Names-Ryder-among-Worlds-Most-Admired-Companies-for-Eighth-Year-in-a-Row/default.aspx) ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

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Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Instills commitment to organizational goals.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Able to prioritize work.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Strong mechanical skills.

• Effective interpersonal skills.

• Excellent influencing skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.

• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.

• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated: No

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Job Category: Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Current Employees:

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